Frequently Asked Questions
We proudly serve Elk Grove, throughout Sacramento and surrounding areas of Citrus Heights, Roseville, Folsom, Rancho Cordova, Galt, Lodi, Stockton and Woodland. If you're unsure if we cover your area, please contact us directly.
You can book online through our website or call us at (916) 477-0204. A 20% refundable deposit is required to secure your reservation. This deposit will be applied to your completed order. It's best to book as early as possible to ensure availability.
We accept major credit cards, cash, and electronic payments such as Zelle, Cash App and Venmo. Payment details will be discussed when you make your reservation.
Cancellations must be made at least 48 hours before the event for a full refund. Cancellations made less than 48 hours in advance may incur a fee.
Yes, safety and cleanliness are our top priorities. Our bounce houses are thoroughly cleaned and sanitized before each rental. They are also inspected regularly to ensure they meet safety standards. Additionally, we are fully licensed and insured, and all renters are required to sign a waiver for liability purposes.
Yes, our team will handle the complete setup and takedown of bounce houses, water slides and machines. This service is included in the rental price. Table and chair setup is not included.
We offer flexible rain policies. If bad weather is expected, you can reschedule your event or receive a full refund. Please contact us as soon as possible to discuss your options.
Our bounce houses require access to a standard 110V outlet. We provide extension cords, but please ensure the outlet is within 100 feet of the setup area. If power is not available, we offer generator rentals.
Space requirements vary by bounce house size. Typically, we need a flat area that is 20x20 feet for standard bounce houses. We can set up on grass, concrete, asphalt, or indoors, as long as the area is clear of debris and obstacles. Please let us know your setup surface when booking so we can bring the appropriate anchors.
Yes, adult supervision is required at all times to ensure the safety of the children.